SHIPPING & SALES TERMS
RETURNS AND EXCHANGES
We are happy to exchange or refund your order, provided that item is in original condition, not on sale, and that you contact our customer service team within 14 days. For any further queries relating to Returns and/or Exchanges, please contact askme@evisu.com or call +1 212 375 1402×108
SHIPPING
After we receive an order it can take up to 24 hours to process the payment and order and then ship to our carrier. Please note that at this time we only process orders during business days.
United States Orders:
Shipping IS FREE!Domestics order will be shipped using Fedex Ground. Our warehouse ships within 2 business days and most goods arrive at their destination within 5 business days. A Tracking number will be emailed to you once the order has been processed.
Two day shipping and overnight shipping is available. Rates are available at checkout.
Canadian Orders:
Canadian orders will be shipped by Fedex Ground from the United states, and will take up to 1 week and cost $9.95 USD. A Tracking number will be emailed to you once the order has been processed.
Considerations:
Your order will be processed as soon as possilbe if your billing and shipping address are the same. If these are different we may need to contact you for further information.
DISCOUNT SALES
All sales of discount products are final. If you buy an item at full price and then the item is discounted within 14 days of purchase we will happily offer a store credit of the difference.
